Anyone else having problems Deleting or Removing either Parent-Child or Couple relationships?
Is anyone else having problems Deleting or Removing either Parent-Child or Couple relationships?
We have been trying to Delete or Remove both Parent-Child or Couple relationships, that are Incorrect; but, after adding a Reason and selecting Delete or Remove, the Relationships are Not Deleting or Removing, even after Refreshing.
This has been happening over a number of days, of late.
On occasions, able to Delete a Child, from one Parent; but, not the other.
Have tried a number of different Parent-Child and Couple relationship, that are not related, through various Users.
Have help from experienced Users, no one understans why.
Operating System is Windows10, up-to-date as can be.
Various Browsers (eg. Chrome, FireFox, Brave), all up-to-date.
Clearing Cache and Cookies and Browsing History, makes no difference.
PS: Forgot to add, that the Changes show up in various Change Logs; but, Changes Do Not appear.
Answers
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@Jenny.B can you provide a PID and some context for the removal, so we can take a look?
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If your reason statement is too long, it can cause the detach process to fail.
See this recent thread:0 -
@ShelleWells
A number of users and a number of PIDs.
@Áine.ní.Donnghaile
Thanks.
But, Reasons are not too long.
The full Reasons appears in the various ChangeLogs.0 -
@Jenny.B Sorry, I'm not going to be able to help if I can't look at PIDs. If this is a bug, we'll need to give details to the engineers.
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@ShelleWells
Will message you privately, after further testing,1 -
@ShelleWells
No need to private message you.
After testing, here is information, for the Programmers after testing.
BUG
Scenario 1 - "Parent-Child" Relationship
First Reason attempt that all appeared in ChangeLog; but, Did Not Delete the Relationship.
.
.¶
DELETE "Parent-Child" Relationship.¶
INCORRECT "Parent-Child" Relationship.¶
This Child indicated as Born in Lithuania.¶
Whereas; ALL Other Children, for this Couple, Born in Centerville, Davis, Utah, United States of America.¶
This Child DOES NOT relate to this Couple.¶
Ends.¶
.¶
.
Second Reason attempt that again all appeared in ChangeLog; but, again Did Not Delete the Relationship.
[ Simply removed the "¶" mark, thought Special Characters may have been the problem ]
.
DELETE "Parent-Child" Relationship.
INCORRECT "Parent-Child" Relationship.
This Child indicated as Born in Lithuania.
Whereas; ALL Other Children, for this Couple, Born in Centerville, Davis, Utah, United States of America.
This Child DOES NOT relate to this Couple.
Ends.
.
Third and final Reason attempt that again all appeared in ChangeLog; but, Did finally Delete the Relationship.
[ Simply removed the ALL the Lines ( and without the "¶" mark) and making it one single Line ]
DELETE "Parent-Child" Relationship. INCORRECT "Parent-Child" Relationship. This Child indicated as Born in Lithuania. Whereas; ALL Other Children, for this Couple, Born in Centerville, Davis, Utah, United States of America. This Child DOES NOT relate to this Couple. Ends.
Scenario 2 - "Couple Relationship"
First Reason attempt that all appeared in ChangeLog; but, Did Not Delete the Relationship.
.
.¶
INCORRECT "Couple Relationship".¶
INCORRECT "Marriage Event".¶
Therefore, "Delete", this INCORRECT "Marriage Event".¶
Ends.¶
.¶
.
Second Reason attempt that again all appeared in ChangeLog; but, again Did Not Delete the Relationship.
[ Simply removed x4 Lines, left the Special Characters in place ]
INCORRECT "Couple Relationship".¶
INCORRECT "Marriage Event".¶
Therefore, "Delete", this INCORRECT "Marriage Event".¶
Ends.¶
Third and final Reason attempt that again all appeared in ChangeLog; but, Did finally Delete the Relationship.
[ Simply removed the ALL the Lines and making it one single Line ]
INCORRECT "Couple Relationship".¶ INCORRECT "Spouse".¶ Therefore, "Remove", this INCORRECT "Spouse".¶ Ends.¶
For the Programmers
So, it looks like its the Number of Lines; and, Not the number of Words or Characters, is the problem, making the Detection/Removal Not work.0 -
@Jenny.B Thank you for putting that together. They need to see it in context with the PIDs and change logs involved, so it can be recreated.
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@ShelleWells
Have just checked, we now finally have access, to the Beta environment, again.
Will show the issue there; and, provide the necessary PID, in the Beta environment.
Hopefully it should generally work the same, within reason.0 -
@ShelleWells
BUG
For the Programmers.
BETA FamilySearch site.
PIDs
Father/Husband = BM3C-DHM
Mother/Wife = BM3C-4RX
Male Child = BM3C-7V6
Female Child = BM3C-79D
SAME things happened, as per the Scenarios above; EXCEPT, that the First and Second attempts, Did Not appears in ChangeLog, as per Main site.
So basically BOTH sites are almost identical.0
