Access inconsistency in García Carraffa Diccionario volumes 27–33

Fernando22143

Hello,

I was advised by FamilySearch Support to report a possible cataloging issue regarding the Diccionario heráldico y genealógico de apellidos españoles y americanos (García Carraffa).

Most volumes in this 88-volume set are accessible online, but volumes 27–33 appear restricted, despite being digitized. On the catalog page, there is no Feedback button available to report this directly.

Could someone please advise whether this restriction is intentional or if the access status of these volumes can be reviewed?

Thank you.

m how

@Fernando22143 I can see that the film you referenced is restricted. A teammate of mine with higher access was able to see that the film place is incorrect. The collection is from Spain. The one that is restricted has the incorrect place and has been tagged to Mexico. The permissions for these two locations are different. This issue has been passed onto the engineers to fix the location. It may still require a week or two for the restriction to be lifted while they are working on this.

Thank you for bringing this to our attention. It is because of Community users like you, that we find these issues and are able to get them fixed.

Constantly reaching for excellence!

m how

@Fernando22143 I will look into this with the engineers and get back to you. It may take a couple of weeks but I will update you as I am able.

Fernando22143

Thank you very much, I really appreciate you looking into this. I understand it may take some time and I’ll wait for your update.

Fernando22143

Thank you very much for the detailed explanation and for escalating this to the engineers. I really appreciate you and your team looking into it.

Fernando22143

Just confirming that the restriction has now been lifted and the volume is accessible.
Thank you very much to everyone involved for resolving this.