Unable to view sources

ElaineBessen

After restoring this person from an incorrect merge, I am unable to view attached sources. Restored yesterday and thought there might be a system glitch but still unable to view them: https://www.familysearch.org/en/tree/person/details/GNTB-PVJ

Áine.ní.Donnghaile

@ElaineBessen
I just opened the profile for GNTB-PVJ and see 10 sources without any issues.

There have been some reports of system errors, but they have not impacted my work today.
You might wait a bit, as I read that engineers are aware of the problem and are working on restoring access for everyone.

Hope this helps.

ElaineBessen

The problem started right after I did the restore yesterday, not today during system errors. Still can't see them, so I created another person and was able to merge it with the one I restored. Now I can see the sources.

Jack Hern

Ooooo! I like cleaning up bad merges.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-undo-a-merge-in-family-tree

1. If the Undo Merge button is not active, it means that the profile was changed after the merge. Follow these steps to ensure that each profile ends up with the correct information:
   
   1. Click the name of the person in the first column, which is labeled "Deleted Person Before Merge."
   2. Click Person.
   3. Click Restore Person.
   4. Enter a reason statement.
   5. Click Restore.
   6. Review both records. Make sure that each has the correct information. In some cases, you must delete information from one record and add it to another.

The last step is key. While the system will restore the old person with his vitals as they were before the merge, the linked sources are a different matter. As a matter of complete review, be sure and go through and 'Review Attachments' of both parties after the un-merge to confirm which sources are attached to which person, and that they are correct. Also, you will want to edit/delete Events: Residences, etc, that no longer pertain to each of the now separated people (this step always must be done manually). I.E: a person is listed in two different locations on the same census year, which may have tipped you off to the bad merge in the first place. You will need to clear the bad location for one person, and make sure the good location is now showing on the newly unmerged person.

Circling back to your original question of sources not restoring to the unmerged individual; I guess I never looked or noticed, as I always review both individuals post unmerge regardless.