Who to contact in FamilySearch?

Julee Hicks

I have three families where FamilySearch keeps adding information, but the information being added is incorrect. When I go to the person page and review the Latest Changes, it shows: “FamilySearch — Change made by authorized support staff or as part of an update.” If the person is set to Follow, it does show the name of the support staff who made the change.

I have tried contacting the support person through FamilySearch chat, but their chat is turned off. I have posted notes on the person explaining why the information is incorrect, and each time I remove the incorrect information, I add notes in Collaborate, along with a prominent Important Research Has Been Done—Please Read alert note.. Despite this, the same incorrect information continues to be added back.

Does anyone have ideas on who I should contact in Salt Lake City to get this resolved?

Áine.ní.Donnghaile

Good morning @Julee Hicks
A recent bug, involving the Improved Person Change Log, has caused changes made by other contributors to appear with the "Authorized Staff" tag.

There are several threads in the dedicated feedback group https://community.familysearch.org/en/group/339-improved-person-change-log

Hope this helps.