Anyone having trouble searching the sources?
For several days off and on (mostly on) I only get the dreaded searching circle. I have deleted the app twice and reinstalled, but no fix. Are they having problems or is it just me?
Answers
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I assume on a smart device - and not on the computer?
"searching the sources" could mean different things to different people - can you clarify.
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Well, I tried to respond earlier with a picture but it didn’t post....but yes when you go to Search records on the Familysearch app from my iPad. I will try to post the picture separately
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It works fine for me
Usually a spinning wheel means you have some sort of poor connection to the Internet.
if you use a different device do you get the same issue?
if you use a different browser do you get the same issue?
does it sometimes work fine and other times not work well at all?
or is it always slow no matter what?
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There is no problem with any other app on my iPad. I have been using Familysearch for several years now, this has just now started doing this. You don’t use different browsers, just log into the app. I will try to log on on my husband’s iPad in a bit
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I have no problem with anything else in the app...I can attach sources, edit anything, merge people, etc...I just can’t use the search records tab
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I would report this to FS Support
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Thank you!
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I have some tutorials that might be helpful to you. Check them out here:
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