Photos tagged in gallery not showing on Profile page on i-phone
We tagged some photos of people that were in the memories app gallery with their profile names on our i-phone 15. On the computer or an android phone they show up on their profile memories, but they do not show up when using an i-phone tree app. Only old photos show up on the profile memories in the i-phone tree app.
Answers
-
Sorry for the struggles!
I asked our Engineers, and this is what they think:
This is most likely a caching issue, which has been a known issue with the mobile apps for a long time.
Mobile apps cache images, to load quickly, but don't update as often. Eventually it will update. Dragging down on the screen while in the app can also trigger a "refresh". Typically, this will load those newly tagged images.
There is no current fix for making this process easier. Sorry. There are limitations. The apps can either be optimized and performant, or they can check more often for updates made on the website, but it can't be both.
Apologies again for the complications. But thank you for your feedback!
0 -
This is an important issue, so we want to make sure it is included on our Memory Feedback Group page.
The Memory Feedback Group is where we post all our known issues for the Memory Tools of FamilySearch.
0
