Certain Memoires are no longer visible

Christina Hart - New Zealand

Hi I was just wondering if anyone is having the problem of having certain memories not being visible since the update to Memories.

I have had certain memories that I uploaded with no issue 2 year ago are now no longer visible.

The memories are visible when you are on a Person's Profile and click on "Memories" for that person - all the memories are visible at this stage

The issue arises when you then go to look at the memories individually. Certain memories are no longer visible and simply have a image icon placeholder. These images have not been moved from Albums and are visible in the Memory Gallery.

Any help would be greatly appreciated.

Áine Ní Donnghaile

@Christina Hart - New Zealand

There is a group dedicated to the issue of missing memories and restoring them. https://community.familysearch.org/en/group/322-memories-restoration-tool

Best of luck!

Christina Hart - New Zealand

Thank you for your help - much appreciated 😊

Stephanie V.

Thank you for all of your feedback on the Memory Viewer upgrades. Under the direction of the engineers that are supporting and developing this tool, we have created a Group for you to join and post your comments and feedback. To streamline communication, we will be closing all of the discussion threads related to this product and ask that any new feedback you might have be posted in the new Group.

Please refer to the Known Issues Announcement before posting a new comment so that we are not duplicating the work of our engineers. Thank you so much for your patience as we diligently work to address all the issues that you have already brought to our attention.