Move 'Learning Center' to a more prominent position
The 'Learning Center' is great. I have been routing people to 'The FHGuide.com' because there was nothing I could find in FS that actually teaches the features and how to use it. I just found it .... buried at the bottom of the page under Learning and Guidance.
No one knows where to go to learn. Those who know nothing .... will not look at the bottom of the page and go through that long list of small print items.
Please move 'Learning Center' to a prominent position at the top of the initial and all FS pages. It should be adjacent to and maybe even replace 'Get Involved' or 'Activities'. The text and the videos you put in Learning Center are quite good, copies from theFHguide.com and elsewhere very nice .... but if you don't know where to find it ..... Better idea is to put it where it can be accessed all the time .... researchers always have questions ... even experienced ones .... in the midst of research. Please move it.
Comments
-
There are links to the Help and Learning Center on every page in both FamilySearch and FamilySearch Community. In both locations, one can click the Help icon in the upper right corner of any page and choose Help and Learning (or Help Center) in the Help popup.
In Community, there is also the Quick Link option "Get More Help."
If users would like more in depth instruction, you can direct them to the Learning Lessons found in the FamilySearch Center Learning Resources.
3 -
You are telling me something I already know. Put 'Learning' where it is readily accessible and viewable .... not buried.
Which brings up another issue. The 'submit an Idea' tab seems to be a moving target.
Do users even get a response that the 'Community' actually received the comment.
And what happens to the comments .... they seem to disappear into a black hole.
Does the community actually have control of the ideas .... if so .... how .... if they have control .... then they should be able to have a location where users who submit .... ideas can see if the idea is rejected with reason, etc
The 'Feedback' tab on the left edge of the FS log in page .... it is not for feedback .... it is for 'feel good'. Most users would think that feedback is some text on what is actually good or not good. It only shows on the first page .... opposite side from where you sign in .... so most people do not know it is even there and are not thinking of 'feedback' before they even start.
1 -
The learning center is a great tool and has an incredible wealth of information. Unfortunately, it is very difficult to locate if you do not know that it exists. I currently find it via a google search. Either searching Familysearch classes -- which brings me to the FamilySearch Wiki page. From there I can click to the learning center. Consider adding Learning Center under the search tab on the menu bar. I think it would help those who are new to FamilySearch access the over 2000 videos that are available.
1 -
The ‘Learning Center’ russell33 is referring to I can’t find anywhere within familysearch.org – under “Help’ and nor within any of its menus. Like StacyWeaver1 I found it by doing a google search. This is what is not being readily found. https://www.familysearch.org/en/help/helpcenter/learning-center
0 -
The ‘Learning Center’ russell33 is referring to I can’t find anywhere within familysearch.org – under “Help’ and nor within any of its menus. Like StacyWeaver1 I found it by doing a google search. This is what is not being readily found. https://www.familysearch.org/en/help/helpcenter/learning-center
0 -
@YColeman From the Help and Learning landing page, scroll down to find the Learning Center.
There is a Feedback tab on the left side of the page. You are welcome to make additional requests or suggestions there. That feedback goes directly to the appropriate team.
@russell33 You may be interested in this comment by a Community Manager or this one that explains that feedback is not only for when users "feel good." Regarding your questions about Ideas, there are five helpful articles on the recent changes here.
0
