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Data disappered

MaksymAndreiev
MaksymAndreiev ✭
January 28, 2024 edited September 30, 2024 in Search

I am saving records to investigate using standart browser bookmarks feature. I have hundreds of them. Now all of them are just "We're unable to show this record to you." I saw some threads similiar with this problem, but they were about disappering after editing the data. Mine problem is just to access it.

Searching the records also doesn't work, it returns an empty page just with "No Results Found". There were lots of records before! So many I was lazy to save every matching record to the bookmarks and just saved the whole searching request. And if I try to press "Feedback" button, a new error appears: "An error has prevented the requested action. Please visit the FamilySearch Community for help or to report an issue."

I'm not sure if this is a global problem, because when I don't specify the region or the document id in the search bar, some results are coming out. If it helps moderators, search region is Kharkiv Oblast' of Ukraine. Maybe there is an issue with archives, but as there are similiar topics here, I tend to think it's not.

Tagged:
  • Record Searching
  • no information
  • Unable to View
0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    January 28, 2024

    @MaksymAndreiev If you search the Community for the word/country name "Ukraine," you will see that the problem has been reported many times. It's a known problem, and I know it has been escalated by the moderators.

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