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Missing image groups from collections

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gia807
gia807 ✭
January 9, 2024 edited September 30, 2024 in Search

Hello,

When browsing an image collection in the catalog, https://www.familysearch.org/search/catalog/2000286?availability=Family%20History%20Library, I see that several image groups have no icon whatsoever. They are indeed not viewable online or at a Family History Center – only returning the message "This image is unavailable for online viewing at this time" – and some of them are old enough (>150 years) such that I doubt privacy laws would still be in effect. I don't see any indications of how, when, or where these images may be accessed; this has been the case for over six months.

Is this due to a bug (several other questions report similar access issues for technical reasons)? Otherwise, is there another means by which I could view these images or have someone search them on my behalf?

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  • Record Viewing
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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    January 9, 2024

    Good morning @gia807

    In some cases, it's not a matter of privacy regulations, but the specific contract between FamilySearch and the record holder/creator may not permit display online.

    At least 3 of the examples in your list have records from 1922, and some of those have not yet been released, although we are past the 100-year mark.

    This group could still be blocked because the catalog is just now being updated after being locked for more than 2 years.

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