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Index disappears from image "This image has not been indexed"

Vesoul
Vesoul ✭
August 27 in Search

Hello,

I have a "This image has not been indexed" error. It was indexed at first and I was correcting some misspelling on the data of the links bellow. When I tried linking the record to a person it gave an error and now there is nothing left in the image, no index exist anymore.

image 410/604 https://www.familysearch.org/ark:/61903/3:1:3Q9M-CSK4-X998-K?view=index

image 411/604 https://www.familysearch.org/ark:/61903/3:1:3Q9M-CSK4-X99D-H?view=index

Does anyone knows how to solve this? Can you help me please?

Thanks in advance

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    August 27

    I've seen that message as well a few times, but then the index reappears after a moment. It's as if we are "seeing the petticoats." As the 0s and 1s process, we are seeing the behind-the-scenes workings.

    1
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    August 27

    I think it must be a bug in the new index-correction tool. If you go to the previous and next images (409 and 412), you can see that these records are, in fact, indexed. However, either the original index was way off, or the correction bug has also resulted in Search losing track of these entries, because I can't get it to cough them up. (It doesn't help that I can't really read the language.)

    I haven't a clue whether the right people will see this bug report here in the Community. Perhaps it would be worth your while to use the Feedback link on the two images that are showing as unindexed; you could give all of the details that you remember about the corrections you made, in case that helps them track down what happened.

    2
  • Maile L
    Maile L mod
    August 29

    The feedback tab on the images is the most direct way to let engineers know about the problem. If you have never done this @Vesoul, click the feedback tab, choose an emoji, and then type your message in the box that pops up.

    2
  • Vesoul
    Vesoul ✭
    August 29

    Hello,

    Thank you for your answers!

    I used the feedback tab like you advised me. I also sent an email to "[email protected]". Now I'm waiting.

    Also, for information I just revisited another link that I have edited way before, which was working fine. The index of the image disappeared as well.

    I will let you know when I hear back from them.

    0
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