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"New Homepage" does not have Help Others link

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  • Mute
W D Samuelsen contact me please
W D Samuelsen contact me please ✭✭✭
June 21, 2023 edited July 3, 2023 in Family Tree

About this new one.

It has a VERY SERIOUS FLAW.

There's no link anywhere in the sight at all.

Proof is here. Please restore the critical link for the helpers to be able to continue to help.

Current version with "Help Others" link

help-1.jpg

"New version" without "Help Others" link

help-2.jpg


Tagged:
  • Help Others feature
  • Helping members
  • help-&-feedback
  • Help correcting record
  • Helping others
  • Active
1

Answers

  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    June 21, 2023

    The Help Others feature only applies to helping people within the Family Tree portion of FamilySearch. You can find that feature when you are on a person page or a tree page.

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    June 21, 2023 edited July 3, 2023

    It was not there when I reported earlier today.

    See the difference.

    showing no "Help Other" link, in new home page already toggled on (posted earlier this morning) There wasn't even "Update Home Page" link, either.

    image.png

    After update

    image.png
    0
  • Sam Sulser
    Sam Sulser admin
    June 21, 2023 edited June 21, 2023

    @W D Samuelsen contact me please The Help Others option is still there but in a different place. Click on your name and in the dropdown menu, you will see 'Help Others'.

    image.png

    Sam 🙂

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    June 21, 2023

    Sam Sulser

    not there anymore, it is now visible separately and it's now new version as of May 11, 2023

    And now the problem - no link to the planner section.

    0
  • paritchie
    paritchie ✭✭✭✭
    June 23, 2023

    The "Help Others" should be under your name. The link to the Planner is as follows:

    1. Click the question mark at the top of the FamilySearch page
    2. Click "Helper Resources" at the bottom of the page
    3. "Planner" is directly to your right
    4. Calling Information, Training, and Quick Links are at the bottom

    Hope this helps.

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    June 23, 2023

    The problem?

    How do I lay out plans for those I help? No link.

    0
  • paritchie
    paritchie ✭✭✭✭
    June 24, 2023

    Oh, click "Add Someone" You can add by email or someone from your ward or stake. Hope this helps. PaulaAnn

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    June 25, 2023

    Not in new Homepage . Already went throughly this afternoon

    0
  • Miss Jessie
    Miss Jessie ✭✭✭
    June 25, 2023 edited June 25, 2023

    From the new home page

    IMG_0833.jpeg IMG_0835.jpeg IMG_0836.jpeg


    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    June 25, 2023

    Duh! I forgot about that location.

    0
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