Has the "Compare Person on Family Search" on Ancestry been discontinued?
This is the situation.
Regardless whether I am signed into FamilySearch directly (for the 2 weeks easy sign-in) or through the Church I am having this problem.
For the last several years, I'd typically in ancestry click on the "tree" logo on the top right and if I didn't already connect the person, I'd connect them and then choose "Compare Person on Family Search." My work pattern is to verify or add a source on FamilySearch, then go over to ancestry and bring it over when it is a FamilySearch source unavailable on Ancestry.
The last several weeks I am encountering a problem with this. There is a padlock showing on the "tree logo" that is a pale blue color. Honestly I can't say whether or not I noticed that before. I thought the "tree logo" used to be "green" and it is not; it is actually "white, but I may be mistaken.
The problem I'm actually encountering is that when I choose the "Compare Person on Family Search" function no sources, absolutely none show up on the FamilySearch left side of the webpage. All the Ancestry sources are appearing.
I thought this was an Ancestry issue, so I phoned them this week. I was very surprised at what I was told. They said they made a change and so I need to choose a source on the right hand side of the webpage. Unfortunately, these are Ancestry sources only. The information I was given was incorrect.
Since I had used this function frequently I'm really missing it. Has it been discontinued? Is there something wrong with my FamilySearch settings? I did check everything and Ancestry has all the permissions.
The only thing that I've done recently was I was having problems with the FamilySearch app on the Iphone. I called FamilySearch and they had me sign out and change my password. I then had to sign in again online. I am using Windows 11 on my computer.
I greatly appreciate assistance on this matter. Thank you!