Helping a brother with the correct login information, but the system tells him it is not
A brother has the correct record number and birth date, but the system tells him that the two do not match. How can I help him? He is scheduled to go to the Johannesburg Temple soon. He wants to take the names of ancestors.
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Best Answer
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Thank you for posting your question in the Community regarding a brother having account sign-in issues.
Account issues must be resolved by a phone call to FamilySearch. The brother must be present during the call to receive the required help. Please use our toll free number: 866-406-1830. Our hours are: Monday - Saturday from 8 A.M. to 8 P.M., and Sunday 1 P.M. - 8 P.M. Mountain Standard Time.
Please go to our Help Center and click on Contact Us to find support in other regions.
Best wishes.
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