Click Tree and get Internal Error

dianekay

Perhaps you are aware that when we log into FamilySearch and click Tree that it goes to "internal error". Sometimes if I keep trying repeatedly, it will go to the pedigree view, but usually I have to click on recents and get to a person and then try to go to tree from there. If this is not a problem on your end, can you help me fix it on my end? Thank you very much!

I should mention that I am noticing this when I am acting as a helper.

mitchelljane1

Dear Diane,

Thank you for asking your question .I have checked my own tree and had no problems .I also went in as a helper and it worked fine.

Here are a few things that could help you.

Shut down your computer wait 5 mins and then restart.

Refresh your screen

Clear your FamilySearch cookies

Here are two articles that will help you to do this.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

There are related articles at the bottom which might be useful to you

You could also run a speed test by using

Ookla broadband speed test

The FamilySearch address is

https://www.familysearch.org/en/help/helpcenter/article/running-an-internet-speed-test

I hope that these steps have been useful to you

It is wonderful to help someone with their FamilySearch.

It is great when you find names that you can take to the Temple.

I hope that you have many more lovely experiences finding your family and helping others to find theirs .It is a very good experience when we are helping others .

Kind regards.