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feedback button

Thomas S. Shumway
Thomas S. Shumway ✭
April 25 edited April 25 in Suggest an Idea

Please replace the feedback button to make it easier to give feedback

I am having problems using family search on my Tablet. When viewing a tree if I want to see information that is off the screen to the left, I drag the screen to the right and it instantly reloads the page. same if I want to see info at the top I drag it down and it reloads. I can't get anything accomplished if I am waiting for it to reload all the time.

Tagged:
  • #FamilySearch
  • submitting feedback
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Active · Last Updated April 25

Comments

  • Maile L
    Maile L mod
    April 25

    Thank you for your comment. There is a group in the community specifically for sharing feedback about the various Tree Pedigree Views. Join the group to see what has already been discussed and to share your suggestions and requests. https://community.familysearch.org/en/group/320-tree-pedigree-views

    1
  • CarolinaCajiao Zambrano
    CarolinaCajiao Zambrano ✭
    May 7 edited May 7

    The feedback button on the new view does not work. I have tried using it in different browsers, at home, at the FamilySearch Center and I still get the error:

    Feedback Error FamilySearch.jpg


    0
  • Maile L
    Maile L mod
    May 8

    @CarolinaCajiao Zambrano Can you tell us specifically what page you were on when you got this message?

    0
  • Caringandsharing
    Caringandsharing ✭✭
    June 13

    FamilySearch could replace the Feedback button back onto the bottom of the FamilySearch pages and have it link to the knowledge article "How do I give Feedback to FamilySearch" . That would give people some helpful direction.

    The Feedback side tab is available on the Activities pages, which is the easiest way to respond with feedback.

    1
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