Cannot see films 1297348 and 1327195

iñigo ajuria

Although they are with the icon camera (and both of them where available in 2020) they are not available for me anymore (Error loading image ... Please try again later)

https://www.familysearch.org/search/catalog/600582?availability=Family%20History%20Library

Spain, Cantabria, Arenas de Iguña - Church records

Iglesia Católica. Santa María (Riovaldeiguña, Santander)

Matrimonios 1749-1915 Film-1297348-Items 12-13 DGS-4383240

Defunciones 1665-1906 Film-1297348-Items 14-15 DGS-4383240

Spain, Cantabria, Arenas de Iguña - Church records

Iglesia Católica. San Esteban (Arenas de Iguña, Santander)

Bautismos 1619-1811 Confirmaciones 1764-1777 1327195-Items 9-12 DGS-4392634

Matrimonios 1681-1763 Defunciones 1653-1763 Film-1327195-Item 15 DGS-4392634

The result is always the same: Error loading image ... Please try again later

Thank you very much for your help

Paul W

I just tested and found (working from home, with a public account) all the links are working for me. Perhaps try another browser, or follow the "usual" advice, in such circumstances, to clear your cookies / cache and see if that helps.

Áine Ní Donnghaile

If you have been viewing a number of images (exact number undefined), the system may throttle your access and - temporarily - you will be unable to view images. I just opened 1297348 (DGS 4383240) with no problem.

Best advice is to wait 15-20 minutes and try again.

Julia Szent-Györgyi

As Áine said, that error message is associated with FS's image throttle, which is supposed to prevent bots from scraping data, but actually serves to impede honest research.

Unfortunately, cookies/cache doesn't help with throttling. Sometimes switching browsers works, but it depends partly on how your internet access is set up. Really the only thing that reliably helps is to wait out the time-out. Yes, "annoying" is putting it mildly.

iñigo ajuria

Thank you very much,

I had the problem with Mozilla Firefox ... I have tried it with Google Chrome, and it works now perfectly.

Thank you so, so much.

Best regards,

Iñigo Ajuria

Paul W

Strangely, I have not yet experienced this behaviour and I occasionally do check-out quite a lot of images from the same film. I'm sure the "Error loading image. Please try again later." message predates the "image throttle" reason it appears to relate to at the moment. But, I agree, the last thing users want is for a search to be constantly interrupted by a piece of programming that is applying the brakes when we are trying to view multiple, related images .

Áine Ní Donnghaile

It can also relate to how quickly you try to access a large number of images and the time of day. Since you are browsing from the other side of the Atlantic, you may not encounter the throttling because you are not working in US prime time.

Áine Ní Donnghaile

@iñigo ajuria It may be attributed to a change in browser, but it's just as likely to be attributable to having waited some time, as we suggested, before trying again.

Ejay A.

The engineers made some changes to this. Has anyone in this post had this issue in the last 30 days?