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Feedback is buried, so it's a real pain to find.

Pilgrims Patriots Pioneers
Pilgrims Patriots Pioneers ✭
April 9, 2023 edited July 9, 2024 in General Questions

I have no doubt that the feedback is harshly critical of this new site.

That the Feedback button is buried reflects on the fact that they don't want any.

If they did, they would have addressed my suggestions and complaints from months ago.

Releasing the new version reflects poorly on those in charge.😕

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  • Paul W
    Paul W ✭✭✭✭✭
    April 10, 2023 edited April 10, 2023

    I find it's just as clear as with most other websites. On the FamilySearch homepage at https://www.familysearch.org/en/ you'll find the "Feedback" link at the bottom of the screen:

    image.png


    To read / make specific comments on the New Person Page go to https://community.familysearch.org/en/group/316-new-person-page

    1
  • Cheryl Viering
    Cheryl Viering ✭✭✭
    April 10, 2023

    I am never on the home page; it has no use for me. I go straight to "Find", since the indexed records I am working with are not searchable.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    April 10, 2023 edited April 10, 2023

    @Cheryl Viering

    To be honest, I never visit the Home page, either! I was only responding on the basis that, when using any website, if I want to find "Contact Us" or "Feedback" links, I would always assume these would be best found on the Home page (if not the one I was working on).

    The problems lies in the fact that the symbols (such as the "?" in a circle - "Help" - one), at the top right of most FamilySearch pages, are not readily understood by many users. In this case, this does provide a link to Feedback, of course.

    I just don't think FamilySearch is any more "guilty" here of "hiding" feedback links than most other websites I visit. The assumption of the page designers is that we all know the meaning of these "standard" icons - "hamburger" and the rest!

    1
  • Pilgrims Patriots Pioneers
    Pilgrims Patriots Pioneers ✭
    April 12, 2023 edited April 12, 2023

    I find the new website to be cumbersome, poorly designed, and a hindrance to the the work of anyone trying to get through the clunky pages.

    I submitted a long list of bugs months ago and was told that the site was being worked on.

    Well it's months later and ALL of the bugs are still there.

    One thing I did notice was a token effort to improve contrast by making a limited number of fields black.

    I visited with a man that has tried to work with family search but gave up because he could not see the text. He's 80 and uses a jewelers magnifier in an attempt to work with family search. Alas, it just isn't good enough to work with.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    April 12, 2023

    moderator note - comments were edited due to violations of the Code of Conduct.

    0
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