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downloaded images

Andre Guindon
Andre Guindon ✭
April 5, 2023 edited July 9, 2024 in General Questions

Why are my downloaded grayscale images have a red tinge. Never had that problem with previous grayscale images.

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 5, 2023

    Can you share what kind of record you are downloading? Have you looked at the image on more than one device? I know my previous monitor was beginning to show everything with a pinkish tinge, as it was starting to fail.

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  • Andre Guindon
    Andre Guindon ✭
    April 6, 2023

    All my B&W images are jpgs. My monitor is new. I think the problem is with the Ancestry site. I've downloaded dozen of b&w images attached to my ancestors with no previous issues.


    Andre

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 6, 2023

    @Andre Guindon You have commented on the FamilySearch Community. If the problem images are from Ancestry, then you need to ask Ancestry.

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