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"Access Denied"

mayimagpie
mayimagpie ✭
February 28 in FamilySearch Account

I am trying to log in and it's giving me this message

"Access Denied

Error 15

www.familysearch.org

2023-02-28 16:20:52 UTC

What happened?

This request was blocked by the security rules

Your IP: 72.213.16.4

Proxy IP: 45.223.160.251 (ID 101363-100)

Incident ID: 1363000620118963093-395180207282261900

There are several reasons this error may have occurred. The following may resolve the issue.

  • Open your web browser in Incognito/Private mode or disable all extensions if you have Incognito mode set to continue running extensions.
  • Use a mainstream browser such as Chrome, Firefox, Edge, or Safari.
  • Disable VPN if you are using one."

I am not using a VPN and I'm on google chrome. What is happening?????

0

Answers

  • Amy Archibald
    Amy Archibald mod
    February 28

    @MadisonRogers6

    Please check out this Help Center article:

    Solutions to Error 15

    0
  • Julio CesarWandam Martins
    Julio CesarWandam Martins ✭
    February 28 edited February 28
    print FS.jpg

    Olá, envio print de página, onde consta um erro 15 e que me impede de acessar o meu perfil do FS.

    Cometi algum erro em minhas atividades?

    Por favor, peço alguma resposta!

    Obrigado!

    att.

    Julio

    0
  • Maile L
    Maile L mod
    March 9

    @Julio CesarWandam Martins

    https://www.familysearch.org/pt/help/helpcenter/article/solutions-to-error-15

    0
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