Access Denied - Error 15
What happened?
This request was blocked by the security rules
Your IP: 68.134.0.33
Proxy IP: 45.223.160.251 (ID 108074-100)
Incident ID: 8074000690332839180-405670789896606025
There are several reasons this error may have occurred. The following may resolve the issue.
- Open your web browser in Incognito/Private mode or disable all extensions if you have Incognito mode set to continue running extensions.
- Use a mainstream browser such as Chrome, Firefox, Edge, or Safari.
- Disable VPN if you are using one.
I'm using Chrome; not in the incognito mode. I am unable to access FamilySearch using Google Chrome but it's working with Microsoft Edge. Any thoughts?
Thank you for your assistance. Britt Franklin
Answers
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Yup. I got that too. I am working off a different browser where I can log in just fine. In fact, Chrome is my different browser where I can log in. Edge is where I get the block. My thoughts after reading your post are that it is not a browser thing but a cookie miscommunication.
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OK, as of 9:15 am EST FamilySearch is accessible again through Google Chrome. The error was apparently cleared when I used the incognito mode to access FamilySearch and then exit and go in through the normal Chrome access portal. Unusual. I had never seen this error before.
Interesting that it has occurred for some using Chrome and others using Edge. Thank you for the reply, Gail. I switched my Chrome to the incognito mode and signed in easily. When I exited incognito mode and went back to normal mode in Chrome I was able to sign in to FamilySearch with no problem. Maybe we need to add some lard to the cookie dough. ;-)
Britt
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Mine is fixed, too, but I don't know what caused it or fixed it. I just noticed Edge wanted to update itself, I clicked ok and then FS login works just fine. I never did find any incognito mode for Edge. Oh well.
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If it happens again, see if anything in this article helps https://www.familysearch.org/en/help/helpcenter/article/solutions-to-error-15
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