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Access to the Nauvoo tile under "Activities"

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  • Mute
SWDavis72
SWDavis72 ✭
February 14, 2023 edited July 11, 2024 in Family Tree

Accessing the Nauvoo Ancestors I repeatedly get the below screen shot. Tried accessing it on an a Family Search Library computer with the same results. The FSC Director was able to access her NAUVOO tile successfully on the same computer. My computer is up-to-date. I get the same results using Safari and Chrome.

Screen Shot 2023-02-14 at 1.52.33 PM.png


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Answers

  • Gwendolyn Moulton
    Gwendolyn Moulton ✭✭
    February 17, 2023 edited February 17, 2023

    I'm getting the EXACT same response when attempting to access the Nauvoo tile under Activities. Have done housekeeping. My husband can access the link just fine when signed in on my computer. I use both Chrome and Safari--all up-to-date.

    Screen Shot 2023-02-17 at 10.03.01 AM.png


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  • Maile L
    Maile L ✭✭✭✭✭
    February 21, 2023

    Have you tried just entering the url https://www.familysearch.org/campaign/nauvoo

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  • Gwendolyn Moulton
    Gwendolyn Moulton ✭✭
    February 21, 2023 edited February 21, 2023

    Thank you for your response. Entered the URL posted above and still getting the same results. What a conundrum! Any direction would be so appreciated.

    Screen Shot 2023-02-21 at 11.08.20 AM.png


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  • Maile L
    Maile L ✭✭✭✭✭
    February 21, 2023

    I will pass this on to be reviewed

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  • SWDavis72
    SWDavis72 ✭
    February 22, 2023

    I still receive the same message! Thank you for passing it on, hopefully it will be resolved.

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  • Gwendolyn Moulton
    Gwendolyn Moulton ✭✭
    February 27, 2023 edited February 27, 2023

    Thank You, "Maile L" . Would be most appreciative. Response is the same today.

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  • Gwendolyn Moulton
    Gwendolyn Moulton ✭✭
    April 13, 2023

    THANK YOU for your diligence and amazing perseverance in solving the mystery of why the Nauvoo tile was not populating in my account. It is functioning just fine now. Please pass on my gratitude to those that made this happen!

    Sister Moulton

    1
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