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For all of his "Sources" I am getting the Oops page. Why?

donmthomas
donmthomas ✭✭✭
February 7 edited February 7 in Family Tree
Screenshot (1927).png

His wife is Maude Mae Martin GMFY-W38 and I am getting this same Oops page for her 1930 Census.

1

Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    February 7

    There's something about that 1930 census page that the new person page is choking on. I don't know why the two profiles are behaving so differently: Maude's sources only die if I try to expand the census citation, while Harvey's worked once -- when I hadn't tried to expand anything yet -- but now always start to load and then die.

    Maybe a bug report in the New Person Page group is called for, before you try to fix it using the old layout.

    2
  • donmthomas
    donmthomas ✭✭✭
    February 7 edited February 7

    Can pull up "Sources" for Doctor Harvey Ray today, but can not pull up his or his wife's 1930 Census.

    Screenshot (1928).png


    1
  • Maile L
    Maile L mod
    February 7

    I was able to replicate the problem and have passed it on to be looked at. Thanks

    0
  • donmthomas
    donmthomas ✭✭✭
    February 8 edited February 8

    I see what you mean when you say the, " new person page is choking on" - Julia Szent-Györgyi

    Been trying to pull up a 1930 Census and was having trouble. Went back to the Previous Version and it pull it right up.

    Screenshot (1932).png
    Screenshot (1933).png


    0
  • Stephanie V.
    Stephanie V. Community Manager
    February 8

    We have reported this to the engineers and they are working to resolve it. Will keep you posted once I hear back! Thanks for your patience as they work to find a resolution.

    -Stephanie😊

    0
  • dennisrphillips1
    dennisrphillips1 ✭
    February 14

    I have been unable to attach the US 1930 Census to:

    Edward S Smith, 23 March 1894 – 8 September 1937 • LZKW-CQT, his spouse and children.

    This has been going on for two days. I've cleared cookies and history and rebooted PC twice. I just get a message that this is being worked on.

    0
  • lyleblunttoronto1
    lyleblunttoronto1 ✭✭✭
    February 21

    Thank you for reporting this. The problem has been resolved.

    0
  • Maile L
    Maile L mod
    February 21

    @dennisrphillips1 The hint to the 1930 census is now working correctly for me

    0
  • dennisrphillips1
    dennisrphillips1 ✭
    February 21

    Thanks for getting back to me. I'm able to actually get the source linker screen to come up, which is real progress. But now it's in a loop that's been running for several minutes stating two messages: "Analyzing source data" and "Matching record to relatives..." So, we're still not out of the woods on this one.

    BTW -- I've also noted a similar problem with other US Census data sets now, too. That might be useful to the dev team. Thanks!

    0
  • lyleblunttoronto1
    lyleblunttoronto1 ✭✭✭
    February 23

    @dennisrphillips1

    I've reported the problem with source linker looping to the apropriate team.

    Thank you for your patience

    0
  • ErnstodGraeff
    ErnstodGraeff ✭
    February 23

    Thank you, Ive been having this problem for several days now.

    Eric

    0
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