WHY????
This is EXTREMELY annoying! Please stop horrible web site behavior like this, FamilySearch!
"Why am I seeing this page?
"The website you are visiting is protected and accelerated by Incapsula. Your computer may have been infected by malware and therefore flagged by the Incapsula network. Incapsula displays this page for you to verify that an actual human is the source of the traffic to this site, and not malicious software.
"What should I do?
"Just click the I'm not a robot checkbox to pass the security check. Incapsula will remember you and will not show this page again. We recommend you run a virus and malware scan on your computer to remove any infection."
Answers
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Are you getting an Error message? Can you attach a screenshot of what you are seeing so we can try to figure out exactly what is causing this?
I am not sure if this relates to you, but if this is an Error 15 issue, please see the Help Center article https://www.familysearch.org/en/help/helpcenter/article/solutions-to-error-15 and the community manager's comment at https://community.familysearch.org/en/discussion/comment/489911#Comment_489911.
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I was seeing:
1) Many errors, and none of the messages seen referenced "Error 15" that I recall.
2) Often the error was resolved for 90-180 seconds by reloading the page, submitting a Google CAPTCHA to prove I was a human. Ironically the page requiring I prove my humanity claimed it would remember my response so I wouldn't have to prove myself human again. Bzzzt, wrong! I had to KEEP repeating my proof of humanity every 2-5 minutes consistently. Even though I remained logged in.
3) Sometimes upon proving myself human, FamilySearch's systems would start refusing to let me view normal pages (a family tree, a person's details, my own details, etc.) claiming that I need to update my profile contact information. I confirmed my contact information was intact and unchanged from before. Whenever this happened the solution seemed to be logging out and back in, which usually, but not always, solved the error.
I find it interesting that the "solutions" proposed to "fix" the problems clients have reported with the "Error 15" issues related to FamilySearch's new "security" system require that clients REDUCE or REMOVE their own client security choices from the mix. That is very sad and may be a cop-out on the part of systems and/or network administrators at FamilySearch. Or it may just be the harsh reality of the unfortunate nature of attacks malicious people are hurling at FamilySearch's servers, and thus everyone's ability to go forward is negatively impacted.
I look forward to a future in which FamilySearch is able to fix their systems so they work the way they once did AND can remain secure against malicious attackers. I hope malicious attacks are stopped, blocked, and thwarted completely. Hopefully someday people won't do such things and cause such problems. I remain disappointed at the "Error 15" suggestions that require users to reduce their own system security.
If my issues had shown "Error 15", I would not likely attempt any of the suggestions that required that I reduce my own computer system or browser or network security. But since the errors I was seeing don't quite match--no "Error 15" messages present--those really don't apply.
And for those who are afflicted by "Error 15"--I'm saddened that the solutions suggested fixes were essentially a form of, "Our site was working with your browsers just fine until we added security system X which broke your ability to use our system. We can't be bothered to fix the bugs the new system X appears to have intruduced, so instead we want you to change your systems--which were working just fine before we made changes--and hope that lets our buggy system X stay in place for now." Perhaps it could be worded a little better to let users know that they ARE working to resolve the problems and that their suggestions are merely ideas that may let users survive in the interim until the bugs can be fixed or the new system is rejected for having too many false positives and impacting usage too negatively despite whatever benefits it may be providing.
I expect and hope the FamilySearch IT folks are indeed working as best they can to find the bugs and flaws in their new "security" system that is causing "Error 15" issues for people, just as I expect and hope they are likewise tracking down and fixing the errors afflicting my attempts at using FamilySearch. Having done a lot of networking and computer system debugging during my own career, I know how much work that can be,
Thanks for taking the time to respond. I appreciate the effort.
Sincerely,
Aaron Gifford
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I note, the FamilySearch community web sites are NOT afflicted by the "I am not a robot" infinite repetition. Maybe FamilySearch's other systems could benefit from whatever the community discussion systems are doing or using so as to not interrupt users every 2-5 minutes with repeated requests at proving humanity?
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