Updated and Redesigned FamilySearch Help • FamilySearch
Updated and Redesigned FamilySearch Help • FamilySearch
FamilySearch Help is where beginner and advanced family history researchers can go to get answers to questions they encounter.
Comments
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How do I delete a faulty entry???
Elsie Swart
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Please see these Help Center articles for more information:
How do I change vital information in Family Tree?
How do I correct parent-child relationships in Family Tree?
A person in Family Tree has the wrong spouse
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Why does my ex-husband still show up as my spouse? We have been divorced for 45 years!
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If you have him attached to you in the FamilySearch Family Tree as a spouse (even though divorced), then in FamilySearch he will show up as your spouse. You can detach him from you. Please see this Help Center article for instructions: A person in Family Tree has the wrong spouse.
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Is this a free service?
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Yes, FamilySearch is free.
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I could not figure out how to delete a husband from a marriage that never happened. I had to go back to the old version. I haven't tried to delete a child that does not belong to a family but I am concerned about how to do it in your new version.
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Please see these Help Center articles for instructions:
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I see family when I do a search but do not see them in my tree
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Please contact FamilySearch Support for help with your account.
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Please forgive me if this is second time that this has been apostrd. How do I find the relationship icon on the new page ie( your a cousin 2removed,great great grandparents ect)
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The relationship indicator is directly below the person's name at the top of the browser window.
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Why can't I print, or how can I print more than 1 endowment name at a time???
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Ordinances Ready provides one name for an endowment ordinance. If you have reserved ordinances from the Tree, you can print them directly from your My Reservations list. https://www.familysearch.org/temple/reservations
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Michael Provard,
My name is Gail Hellings and I've just read this page by you "Updated and Redesigned FamilySearch Help".
To test it out I opened a new tab and went into FamilySearch.org a second time so that I could flip back and forth between what you are saying on this explanatory page and what I am seeing in the actual Family Search Help page. There isn't any correlation between the two.
What I see when I open the FamilySearch Help page is what I have seen for the last 2 years.
Am I doing something incorrectly? I use FamilySearch almost every day. I don't use the "help" any more, because it's too confusing.
Even this exercise of trying to test out what you are telling us in your page, is confusing. I don't blame you but I would love to see the exercise and the evidence of a new "Help" marry up by displaying what you are telling us about. If you can, please talk to the Engineers so that it all functions with synchronicity.
I realize that everyone is working to do their best as employees at FamilySearch.org and to me it is a brilliant website but little things like this do shake my confidence just a bit.
(See attached image illustrating what I am seeing.)
Sincerely,
Gail Hellings Melbourne Australia
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I appreciate efforts to improve these pages, but I find the new person page too busy and, as a result, confusing. The name meanings aren't always correct and really don't add value. Being able to list sources to the side, however, is great. Graphics can add to confusion, and serve only to distract from the facts and sources, the really important elements. The alert notes is a wonderful addition, and should serve to reduce incorrect matches and other misunderstandings.
Thank you all for your efforts
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I couldn't figure out how to make a suggestion for the new Family Groups. Maybe you can pass this on - the most recent comments should be first. Right now it shows earliest comments and you have to scroll down to the bottom to see the most recent post.
Thanks!
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Someone added my marriage license and change my birthday and has be as deceased. That make my name is on my tree twice. How do I delete it. I really don't like others adding to my tree.
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