Printing sealing to parent temple cards
When I print sealing to parent temple cards (3 per page), I keep getting a message "An error has occurred, please try again later. I have called twice to get help about 2 weeks apart. I have tried multiple computers and still get the same message.
On this last call with Sis. Scoville, she said that it was because one of the cards I was trying to print to seal to parents did not have the rest of the ordinances finished. This has happened with the following individuals Sarah Smith GN3XXFP and Joanne Mercer Pittaway GN4ZVJW. It appears there is a glitch in temple ready because these two individuals show on my reservation page as needing only sealing to parents, but when I check their individual file they need all the work done. Please advise me as what can be done about this. Thanks.