Document print format changed?
When I print a document the result is very different from the version on the screen. The new printed version is cluttered and hard to read compared the the screen version and the old printed version. Is there any way to revert to the old system? Or to get a printout of the screen version? Also it seems the loading time to print out a document has increased substantially.
Thanks for everything you do to make FamilySearch the great platform it is! Best wishes for the new year!🙂
Answers
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Could you please clarify what you mean by "print a document"?
Are you talking about the various options on the Print menu for a person (Person Details, Pedigree, Fan Chart, etc.)? I'm not seeing any significant difference, except that there is a new option for printing Person Details.
Or are you talking about printing a memory of type document? I don't know of any way to do that within FamilySearch, so I'm not sure what would be different there.
Or something else?
It would help if you could more specifically describe the steps you are taking to "print a document."
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Having same problem! Martha Jensen in entry for Johan Kristian Andersen, "Norway Marriages, 1660-1926" • FamilySearch (all options selected)
Print Options for Historical Records is really messed up.
PDF and Print Screen are also messed up
Historical Record 'Document' (NOT the image)
Too many columns with the historical records information (and words or dates) split into columns with other information in between, -words overlap, -'Other People on this Record' is mixed into the historical record information (this should be separately listed at the bottom if a person selects that print option)
ETC.
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Alan,
KSD describes the problem exactly. Also, could you explain why it takes so long now to print documents? Could it be my computer or is everyone experiencing this?
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I just tried to print the record KSD mentioned. When I have my browser window big enough for three columns (Image Unavailable, Name Martha Jensen, and Attached in Family Tree to) the print preview and pdf save look like this.
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When I have the window smaller and only two columns (Name Martha Jensesn, Image Unavailable) it looks like this
Neither option offers a great printout. There are overlaps and it is confusing either way. I personally don't print the records I search so I do not know if this is new.
I will see who I can get to look into this. Maile 🤨
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When I printed a pdf or on paper, I used to be able to print a webpage and the format of the contents was similar to what was shown on the screen. Very easy to read. Now, with a new computer, I get 4 narrow columns of text, making the document (pdf or printed) very hard to read. What has changed or what settings do I need to change. This is so very odd.
Thanks in advance
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I have described the same issue in my previous post that MaileLoveland has shown in her post. Something in the Familysearch webpage settings has changed and needs an urgent fix. This is not something that has previously occurred - webpages such as shown by MaileLoveland used to print as they appeared (or close to it) on the screen, and were very readable. These obviously are not.
Hope this can be fixed soon
Amosk
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Re printouts of data on screen: Almost more annoying than the new odd way data screens are now printed, as you and others have described, is the about two minutes it takes to print anything, as I mentioned in my first message. Have you observed this also? Worse, If I make the smallest change in printing directions, such as in the margins for example, it takes another two minutes before I can print out the document. This slows down research to a crawl for those of us who who are old-fashioned (like me - I'm 89) and addicted to keeping hard copies of all family records!
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It looks like this may be more of a browser issue than a FamilySearch issue. What operating system versions and browser versions are everyone using? It may be that FamilySearch had to update their printing system to still work with the browser versions they support and you have to update your browsers. Or it may be the browsers were updated, if you are all using the current versions, and FamilySearch has not had the opportunity update their system for the new borwsers.
Using MacOS 13.1 and Safari 16.2, being on a record page and using the browser print command works quite well:
The top banner isn't great, but the body of the record prints just like it is on the screen.
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Windows 10, Firefox 108.0.2 (64-bit), both fully updated, and Take Screenshot, save full page:
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Windows 10 and Chrome 108.0.5359.125 (32-bit) or Edge 108.0.1462.76 (64-bit). All are updated.
My pictures above are the result whether I choose "Print Record" from the Save button or type Ctrl+P.
@JosephEigner @AMosk @K S D The only way I can get the printout to look like the screen is to snip the screen or hit "Print Screen" on my keyboard.
Another option could be to choose "Copy Full Record" in the Save options and paste that in a word document of some type. It did not populate the "Attached in Family Tree to" person with dates and ID. It also didn't bring any "Collection Information" from the header or the left side bar. You would have to copy and paste those on your own.
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@JosephEigner I have tested this on two different computers with two different browsers, saving it as a PDF or sending it to my printer wirelessly. In each occurrence, the time to populate the print preview was less than thirty seconds. I even made changes to what I wanted to print using the settings icon next to the Print Record option.
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I am using windows 11 - and the same issue is present on the latest versions of Chrome and Firefox. And the same issue is present on my wife's laptop running windows 10 with Chrome. When I get time to boot up my old windows 10 PC I will check on that. I think there is an issue with the historical documents. I don't have any issues saving or viewing a pdf of these posts for example. Also, latest Edge browser, also on Windows 11 has the same problem. It is not a browser issue. Anyone else on windows 11 with this issue?
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Further on this issue, I have checked out using my older PC which was actively used until September 1, 2022. I never had any issues with printing or saving pdf documents and now I do. So it is very clear to me that something has changed with the webpage design or settings for historical documents at Family Search. d It is definitely NOT browser related as 3 different updated browsers, Edge. Firefox and Chrome all gave the same garbled pdf or printed documents, and across both windows 10 and 11.
This needs to be addressed quickly by Family Search.
Does anyone have an idea of the exact date when this started? It might help them fix the problem.
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They were changing around the print layout in September and October then in mid-October they stopped leaving everything in columns which messed everything up.☹️
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I called Family search today, and spoke to a help desk person, who duplicated the problem on his computer. He escalated the issue with a high priority. I recommend others do the same.
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This has been reported to engineers. I will let you know when I hear something back.
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