Person Error Message
I am getting an error message that says “Oops, something went wrong. Please refresh the page” when trying to view any “person page” in my family tree. Please help!
Comments
-
The easiest first step in troubleshooting such errors is to try it in a different browser. If it works there, then some housekeeping (deleting your FS-related cache and cookies) in the original browser should restore functionality.
Basically, FS for some reason is particularly prone to errors caused by momentary connectivity glitches. I think they have their timeouts set too short: they allow the browser to be too impatient. The other part of the problem is that browsers are designed to save bandwidth and time by saving files locally and re-using them, instead of downloading everything freshly every time. So then you have this corrupted or error-message file being "helpfully" served up again and again, instead of a fresh, working version being retrieved. Clearing your FS-related browsing history gives your browser the whack upside the head that it needs.
2