Ordinances do not show - transferring to my mom who does not have a computer
I reserved the ordinances for my Aunt, Evelyn Kamilla Fischer. I was told that I needed documentation for her death, so I subsequently provided FamilySearch with a death certificate. I received an email that because I am her niece, I am not considered a direct line relative. I totally understand. I really was reserving the ordinances for my mother, who is Evelyn Kamilla Fischer's sister. My mother is 87 years old and no longer can use a computer because she is legally blind. However, she can go to the temple and would like to do the work for her sister.
I'd like to transfer the ordinances that I have reserved to my mother. I tried to set up a FamilySearch account for my mother on my computer to do this, but I could not because there is already one under her name. She set one up years ago and does not remember her old email account or her password.
What do you suggest we do? You can call my mom, Elaine Stanley, to verify that she wants to do the work of her sister. Can you then send the cards to me because she does not have a computer?
I work for the Church in the Communication Department and am happy to talk at anytime to help sort this out. Thank you so much!