Merge Duplicate by ID
For the past few weeks I've been trying to merge my living father's two duplicate records (LNX8-R3S and LXK2-TD4) into this correct record (GF37-SDR) but I continue to get an error message that says: "There was an error reading data from the server. Please try again later." And, as stated, this has been happening for a few weeks (through Google Chrome).
I also tried this through Microsoft Edge, Google Incognito, and my wife's pc, with the same result. I tried on my mobile, but I don't get the Merge Duplicate by ID option where the Help says I should (under the three dots top right on the Details page).
Please help so I can get my 85 year-old father started for the first time in his life now that he's expressed interest.
Best Answer
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You will be unable to merge living IDs created in different accounts' private living space during the lifetime of the person those IDs represent. This is as designed - allowing anyone to create private IDs of living persons. Unless there is a new feature of which I am unaware this has been the case since living profiles could be created.
Here is a Help Center document about this:
The Merge by ID document does not mention this - which could be misleading...
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Answers
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Thank you very much! It would be much more helpful if the app would simply reply with a similar error msg instead of what it provides that does not help the user at all.
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Mod note - @tylerwalton1 Thank you for bringing this to our attention. A message has been sent to the creators of that article for a possible update. Please also see https://www.familysearch.org/en/help/helpcenter/article/why-do-merges-fail-in-family-tree
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