Waiting for permision for better than six months to do work for relative

I've been waiting a long time to do work for this person: LZJ6-C7B. I have received permission from next of kin, but the site says it is still under review. What might be holding this up?
Answers
-
Hi - Welcome to Family Search Community and posting your question about permission. You were sent an email on 13 Sep asking for additional clarification on this request. The request is being held up until you reply. Please find the email, remember to look in junk and/or spam, then simply reply to the email with the additional information. Hope this helps. Let us know if you have additional questions or comments.
0 -
How can I request a second email? I don't find it in my inbox or spam folder.
0 -
We will send a copy of the email. Please watch for it. May end up in junk or spam. Thanks.
0 -
I've watched my inbox, spam, junk, all emails. Nothing yet. could it be going to the wrong email all together?
0 -
Hi, yes, it has be going to the wrong address. In your request you had made an entry error putting in ....gmail.ocm rather than gmail.com. We failed to notice that. We will resend with the corrected email. Thanks for letting us know.
0 -
Thank you so much! 😀
0