Escalate to engineers: Merge tool not getting PIDs
I easily hundreds of merges per week. The past 10 days or so, probably every 1 in 2 merges I have tried have had this result. If I try the same merge again and again, eventually the tool is populated with the two PIDs and I can proceed with the merge.
Answers
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This is happening with Merge by ID on both Old and New Person Pages.
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Oops, image went wonky. Trying that again.
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Woohoo. I think someone is paying attention because a "Feedback" tab appeared on the merge tool and I was able to give them a sample of the problem.
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Thanks for giving feedback as often our engineers do not know anything is not working cokrrectly until you give feedback and then it can be worked on.
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Update: I was able to provide several samples.
If I were a Family Tree operations engineer I would build a dashboard monitoring in real time various key points in the production codes, to watch for signs of task non-completion. Source Linker used but sources not attached. Merge tool used but profiles not merged. Et cetera. Yes, I know Family Tree gets millions of edits per minute. That's not a barrier, that's an opportunity to detect any deviation from normal performance very quickly.
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This issue is continuing, and it is driving me nuts.
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