link in messages seems to have disappeared again

Kathysexton70

the link you get when someone messages you from a profile page...it is gone again, I have tested on three browsers. Is it working for anyone else or is this site wide?

Annette Morgan

I've received two messages today and the hyperlink is missing from both. I use Chrome.

Kathysexton70

https://community.familysearch.org/en/discussion/comment/478827#Comment_478827

thanks for letting me know

Bateman, Nolan

This is a similar trend. Not able to link back to record.

In message system the heading of the record shows.

About: Clara Cordelia Logan (1861–Deceased) • Person • Family Tree • FamilySearch

As you can see there is no record id.

Also no link back to record message is about.

I went to a record and tried to copy and paste in record name with its record Id and it would not pick up the record id. If you just want the record id system will copy only it.

Later Nolan

Heidi Soderquist Perry

When I get a message from another user the subject line currently shows as something to the effect of "Julian Jeske (1905–Deceased) • Person • Family Tree • FamilySearch." This used to be a clickable link that would take me to the person in question (though the link didn't work in the app, so I'd have to sign in on a browser), but it isn't any longer. Please bring the clickable link back AND I think it would be helpful to have the PID included in that subject line. This would make it much easier to find the person being referenced, particularly when they might have a common name or no birth/death dates.

Steve Voss

When individuals message me about a person, that person's name, birth year and death year show up. Really need the person's ID # also to show up on that line.

I had a message about "Goldie Vernice Rosenhall (1929–1994) • Person • Family Tree • FamilySearch", but could not find her using the "Find" instruction. The person's ID needs to be included.

Thanks!

genthusiast

I did a search in the new Search app:

https://www.familysearch.org/search/all-collections/results/?q.surname=Rosenhall&q.givenName=Goldie%20Vernice&q.deathLikeDate.to=1994&q.deathLikeDate.from=1994&q.birthLikeDate.to=1929&q.birthLikeDate.from=1929&count=20&offset=0&searchType=tree

She appears to be the first result - PID: KWCR-SS2

She also appears as the first result in Search> Family Tree:

https://www.familysearch.org/search/tree/results?q.birthLikeDate.from=1929&q.birthLikeDate.to=1929&q.deathLikeDate.from=1994&q.deathLikeDate.to=1994&q.givenName=Goldie%20Vernice&q.surname=Rosenhall

dontiknowyou

The About header is an active link to the profile.

I know many contributors don't realize this so I try to remember to include the PID in the body of my message. If I forget, I often get a reply asking for the PID, although sometimes the reply comes years later!

Paul W

I just received a message with this heading and it took me a while (using FIND) to identify this individual. I looked back on my previous messages and have found there are links to the IDs in the subject heading. However, I'm sure other users have previously reported these to be missing when they received a message.

Below is an example of a message received in October, showing similar detail, but with a hyperlink:

Paul W

There is an apparent problem with these "links" not always being active. There should be no need to include the person's ID if the expected behaviour worked consistently.

Paul W

I just received another message and again there is no link to the ID being referred to. I thought this bug had been fixed - if so, it's back!

JBBennett

Would it be possible to have the FamilySearch person ID automatically added to the messaging system so the other person knows specifically who the message is about?

Ray Batig

Hello,

I received an email that I had a new Message. That worked great. When I go to the message, I remember that if you clicked on the person in the about line you would open a new tab that would display that person's page. It does not work for this message. It this something that has been removed? Reinstating it makes tracking down the person so much easier.

Any ideas what is going on?

Thanks in advance!!

Áine Ní Donnghaile

It's possible for a user to send a message without including a link to a specific family.

The "About" section in the message form, linking to a profile, can be deleted before posting.

Paul W

I reported this problem on 7 December and another user has reported this, too, but there has been no response from a FamilySearch representative.

Perhaps a moderator would be kind enough to escalate the issue to the relevant engineers.

Dennis J Yancey

I also have reported this issue in the past.

I believe I was told they "were working on it"

Maile L

Mod note - Several threads about lack of message links have been merged into this one. This issue has been reported. I will keep an eye on it and will definitely get back to you here when I hear something.

Personal note - I agree that having the ID included would be very helpful.

Maile 🙂