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Family Group set up

kaylyncardon1
kaylyncardon1 ✭
October 28, 2022 edited October 29, 2022 in Temple

In setting up a family group to share records for ordinances, we have tried repeatedly, albeit unsuccessfully, to upload a photo for the group. It just keeps saying "image processing" and doesn't ever resolve. We have made sure the image is within size requirements (they are less than even 1 MB) so that shouldn't be the problem. Can someone reset this element of our group, or resolve the image processing on your end?

Please advise.

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Answers

  • Carla Tobler
    Carla Tobler mod
    November 2, 2022 edited November 2, 2022

    @kaylyncardon1

    Thank you for reporting this photo issue with Family Groups. We have duplicated the problem and are getting the same result you have described. We are notifying our engineers, and hope to get a resolution soon.

    Best wishes.

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