Suggestions for the main contact us page on FamilySearch
It would be very helpful if the main contact page indicated (above the fold) that there are 3 ways that FamilySearch can help a guest. For example if the contact us page was in a column format they could see that they can receive help via Phone via schedule a call and via email. Many guests do not know that they need to scroll down to see other options for help. There is a lot of horizontal white space on that page and the big yellow box that indicates information about schedule a call could be made smaller.
Also, there needs to be some note near the phone number that indicates that is for English calls only. We are having Spanish speakers calling that number and then wanting us to transfer them to Spanish speaking FamilySearch reps. If we do not speak Spanish it is almost impossible to direct them that they need to select the Spanish Schedule a call to talk to someone that speaks Spanish. Again that information is (below the fold) and they do not know to scroll down to see that. Also, if a person is Spanish speaking and they live in US and Canada it is not intuitive for them to click on the South America map to receive Spanish speaking help.
The email option for support is very small and again it is (below the fold). Some people just want to reach out to FamilySearch via email.
It would make better marketing sense to present this main contact page in a column format and bold the three different ways to receive help.
I would be glad to talk to someone about this for a more clear explanation of this issue. you can reach out to me privately.
Thank you for your listening ears and eyes 😉. I think this is an important issue where we can help direct our guest to the best form of help for them.
Comments
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I agree with this 100%. I have had calls from spanish speakers whom I could not communicate with to direct them to the correct spot to recieve help.
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I think Sister Holden's suggestions and very good.🙂 Increasing the font for the email option would bring this option to more guest's attention.
The big yellow box on the page is a little big. You could make better use of the space.
Showing three options of how a guest may contact us should be together.
Also I noticed that our phone option is not even bolded.
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