Permission to do ordinances.
A dear friend of mine passed away in 2020, before her passing she asked me to do her temple work. There are no other members in her family, except for her 11 year old daughter....who lives with her father and does not attend church (her father does not allow it, he was divorced from Sarah). Her mother has granted permission for this in writing. However, I am not able to reserve her name for temple work. How can I go about doing that? Her record is LVVV-N8G Sarah Longo. Her mother is Nancy. I attached our text conversation as well. Thank you for your help.
Sister Jennifer Altman