New policy; Making appointments to get help.
I'm a Ward Famly History Consultant. We can't call in for Help anymore? Whose bright idea was that? The system used to work so well. Now, I'm going in circles trying to find out how to make an appointment to get help, for which, one has to wait at least 30 minutes! In 30 minutes, the person new to FamilySearch, whom I'm helping, will loose their train of thought, forget what they've learned, lost interest, and become overwhelmed. Also, as a Ward Consultant, how am I supposed to get help for someone who can't even get into FamilySearch at all? (This is not a rare problem.) If you can't get in, how are you supposed to get Help? You can only get help from within the site! I'm thoroughly unhappy about not being able to call in anymore. I now hear that a friend of mine, in charge of a Family History Center, recently tried to contact Family Search about a dangerous virus on their computers. She had to wait around worrying, for 4 hours before she got a call back. It seems like Family History Centers ought to at least have a phone number they can call in urgent situations. Very unhappy.
Answers
-
Thank you for posting your question in the Community. We have very good news for you! Your phone support resumed last week.
Here is a link you will find in the Help Center.
To get to this page, just click on the Help Center icon (circled question mark), then select Contact Us. On the next screen click on the map of North America and Canada. You will see this phone support information, as well as many other options for obtaining support from FamilySearch.
Take care and best wishes.
1 -
That's great if you live in North America!
1 -
@Jane Sylvester, you may be interested in this post from FAMILYSEARCH CENTER TECHNICAL SUPPORT
0
