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The site does not display the records when clicked on.

Alice6,029
Alice6,029 ✭
September 6, 2022 edited July 27, 2024 in Search

When I find a record I want to review, I click on the record and the record does not display. I get the following message.

Film # {{filmController.dgsNum}} Then an option to the right that had add to tree or source box

This just started out of no where?

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Best Answer

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 6, 2022 Answer ✓

    @Alice6,029

    The image of that census shows normally for me from your link. I also searched for Jacob Benner in Bedford, Pennsylvania in 1800, and it showed normally from a search.

    https://www.familysearch.org/ark:/61903/1:1:XHRW-5Y9

    Have you tried clearing your cache? The braces - {{ - sometimes show up when the cache needs to be cleared.

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Answers

  • N Tychonievich
    N Tychonievich ✭✭✭✭✭
    September 6, 2022

    @Alice6,029 Please provide us with more information so we can see if we can replicate the problem you are encountering.

    Where are you searching? What are you clicking? A URL is helpful, or a DGS number--something to give us the opportunity to see what you see.

    1
  • Alice6,029
    Alice6,029 ✭
    September 6, 2022

    "United States Census, 1800," database with images, FamilySearch (https://familysearch.org/ark:/61903/1:1:XHRW-5Y9 : accessed 6 September 2022), Jacob Benner, Bedford and St Clair, Bedford, Pennsylvania, United States; citing p. 444, NARA microfilm publication M32, (Washington D.C.: National Archives and Records Administration, n.d.), roll 36; FHL microfilm 363,339.

    This is where I found the record, the 1800 census. When I click on the original record, instead of showing me the record, I fet the attached url with the message.

    Possibly somehow the settings on my computer are off or the settings on the website?

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  • Alice6,029
    Alice6,029 ✭
    September 6, 2022

    https://www.familysearch.org/ark:/61903/3:1:33S7-9R8J-9FSC?cc=1804228&personaUrl=%2Fark%3A%2F61903%2F1%3A1%3AXHRW-5Y9

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  • Alice6,029
    Alice6,029 ✭
    September 6, 2022

    Here is the url. The site kept stating that the site did not respond and deleting the copied url. I posted it before it could do that again here on the comment site.

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  • Alice6,029
    Alice6,029 ✭
    September 6, 2022

    Hi Aine

    Thank you so much for the great information. It worked like magic.

    Alice

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 6, 2022

    Great, Alice, glad it worked.

    0
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