Why are you doing away with phone calls?
Family history Consultants are usually full time workers in the workforce and only work once a shift a week or a month. and dont have time to help others in the FHC with questions if I have to make an appointment. Tried the Help center and it could not answer my question About temple printing of cards. When I asked the question it gave me 5700 answers. Some of us old folks dont have the wherewithall to keep up with the changes to FS. A 2 minute answer by phone is much more efficient than making an appointment for a few days later to help someone who may not even come back. Why are you doing this??
Answers
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The new appointment system will allow you to make an appointment same day and talk with support that day. https://community.familysearch.org/en/discussion/comment/465976/#Comment_465976
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