sealing to parents issue

FuehrerGene

Anna Emily Groff

10 May 1908 – 27 May 2006

 • L2XD-G52

• "One of this person's last names contains only one letter."
• Please advise what the issue is. I feel this is a bogus error.
• This person is a cousin to my wife.
• thanks
• Gene

Mary Linde

Hi Gene, Thank you for contacting FamilySearch. We understand you need assistance with an ordinance issue.

It appears that Anna Emily Groff (L2XD-G52) at the present time can't be sealed to her parents due to "One of this person's last names contains only one letter". We will need your User Name and Helper number. This will enable us to refer this request to an internal department for their assistance.

Sincerely,

FamilySearch Support

Mary Linde

Hi Gene,

Here are the steps for finding your Helper Number:

Steps (website)

1. Go to FamilySearch.org, and sign in.
2. Click your name in the top right corner of the screen. 
3. Click Settings.
4. At the top of the page select the Permissions tab.
5. Your helper number is listed under Helper Access.

Sincerely,

FamilySearch Support

FuehrerGene

FuehrerGene

Mary Linde

Hi Gene,

Thank you for sending this information. We will forward to the internal department for their further assistance.

You will receive an email once the issue is resolved.

Sincerely,

FamilySearch Support

Chas Howell

@Mary Linde, in the future you may want to request personal information such as user names and helper numbers be sent to you by a personal message and not to post that information on this public forum. You may what to remove that information from @FuehrerGene's post.

Brenda J. Williams

Moderator has removed personally-identifying information.

DMS1737

@FuehrerGene

Private message sent to guest with an update on this question. Please click on the small red dot near the bell to access your message.

Thank you