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Source Linker problem may need engineer to fix

dontiknowyou
dontiknowyou ✭✭✭✭✭
August 3, 2022 edited July 12, 2024 in Family Tree

This historical record is not attaching to the tree. \

Screen Shot 2022-08-03 at 1.52.53 PM.png

Clicking on the triangle produces a message about a link to another profile that does not complete.

Screen Shot 2022-08-03 at 1.55.05 PM.png


Tagged:
  • Source Linker not working
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Best Answer

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 4, 2022 Answer ✓

    It appears the engineers have fixed the problem.

    In Family Tree I do a lot of deconflating and detangling, so I see probably 1 or 2 instances per week of the same index record attached to 2 or more Family Tree profiles. I am very familiar with these multiple link problems and how to correct them. The problem I reported here was new, and hopefully it is now gone for good.

    0

Answers

  • Re Searching
    Re Searching ✭✭✭✭
    August 4, 2022 edited August 4, 2022

    @dontiknowyou She appears to be linked to another person in the same record.

    Elizabeth Schmidt 1925.jpg


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  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 4, 2022

    She appears to be linked to another person in the same record.

    The Source Linker was not able to show me that link.

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  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    August 4, 2022 edited August 4, 2022

    Many problems in the Source Linker can be solved by moving the problematic person to the Focus Person spot. Doing that for Elizabeth on the right seems to allow everything to load properly:

    Screen Shot 2022-08-03 at 7.41.26 PM.png

    Detaching the source for Frances from Elizabeth's record should allow you to then move the unattached source for Elizabeth into the Focus Person spot on the left, line it up with Elizabeth on the right, and attach it.

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  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 4, 2022

    Would you all please stop telling me how it is supposed to work? I know how it is supposed to work. That's why I made this post. It isn't working like it usually works.

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  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    August 4, 2022

    As stated, it most likely wasn't working because the source for Francis was attached to two people, that is both Nick's wife and his sister, a situation that should not have existed and is extremely difficult to do these days. A wrinkle in the data that is now going to be extremely rare and that can be fixed by users is not necessarily a bug that needs attention, even though it trips up the source linker. The profile ID not loading is also most commonly a temporary server overload problem rather than a bug. I'm glad to see you got everything attached properly.

    I will admit that a problem with a community help system, is that you are going to get help unless you expressly include, "this is just for the engineers to peek at, I know how to fix this and will get the source attached in a few days after they look at it." I do that occasionally.

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