The Administrator account gets "disappeared" after installing the new FHC Support Tools. Why?
How will I install the next iteration of FHC Support Tools, if I don't have access to the Administrator account?
Yes, Brother Hoots, you are correct. We strongly suggest only using the Administrator account to Add new programs to the computer or adding a new printer.
There is no connection between the disappearance of the Administrator account and the installation of the Tools.
However, they often happen after installing tools and then rebooting the computer.
The random disappearance of the Administrator Account on Family History Center Computers and a permanent resolution is being worked on. When we have a permanent resolution, the resolution will be pushed out to all Family History Center Computers. After that, we will release an update to the FHC Tools program to further prevent and lock the account.
The Admin Account mysteriously reappeared on our computers. So I installed the FHC Support Tools version 22.7.15. Even though rolling popups during the run state that the Missionary Acct is set up, FH Admin Acct is setup, fhctech Acct is setup, etc., none of these appear at sign in. (AND, among other things, use of screensavers has been disabled!) Once you reboot to complete installation, the Admin Acct is gone again. Even though Elder Richins' announcement states "The FHC Support Tools version 22.7.15 will verify and show the FSAdmin Account/Desktop on the Sing-on screen in preparation for this change" it does not show up after rebooting. Only the Patron and Other User accts appear. I suppose the FSAdmin Acct will replace the Administrator Acct but until then we have nothing.
Use the other account and type "Administrator" in the box. Then you can sign in.
Just to be clear.....you mean choose the "Other User" account option, then input "Administrator" and the administrator password in, right?
Just wanting to clarify......
yes, that is correct. You will also want to update the Tools to version 22.7.28
I tried to log into the Administrator account going through the Other User but I get a message that the account has been disabled and to see the system administrator. When I look at the information on the Tools FHC Computer information screen (v. 22.5.15) the Administrator account is not included in the list of Active Accounts.
@Rebecca Christensen --May I suggest updating to the current Tools, 8-28-2022? It may resolve your issue. If not, recommend you contact Tech Support and they can assist.
If that does not work you could reimage the computer.
Which would normally require the "administrator" account to install, right? Hence catch-22.
@Jon W. Thomas Good catch/good point regarding admin account!
If you have at least one computer with an administrator account you can down load the software and put it on a thumb drive. Then you use it to boot the computer you want to reimage. No administrator account is needed.
No, that's how you get back the administrator account -- by reimaging windows from scratch via a specially-built USB. The FHC Tools software on a USB will not boot-up a PC. Re-imaging Windows is way too much work & time & chance for missing some of my customizations. There has to be a better way.
Out of my FHC's 20 PC's, only 4 have eventually recovered the administrator account on their own (via restarts during the day, hoping a Windows update comes along that reintroduces the administrator account --- which is the same way we lost the administrator account July 13). The other 16 need Windows re-installed from scratch apparently. And the Windows installer USB images were updated just a few months ago, so I can't use my older installer USB's from Dec 2021.
I waited over a month for a computer to regain it's administrator account. I tried all of the suggestions mentioned with no results. I asked for help. Then I tried the reimaging routine and was up and running in 2 hours.
Reimaging is the most reliable however, we have seen after reimaging the script might run and require a second reimage of the computer. We look forward to a resolution that we pray we can share in the near future.