Mattey Hulley - 9HZ9-JBB - What needs to happen for Mattey to not be orange anymore.
The statement: "This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information," means that you have to post a request for a moderator here to forward this to the team that can fix the underlying data problem causing the notice. Which you have sort of done. One of them should see this and get it fixed within a day or so.
The vast majority of the time when you see this, the ordinances are actually completed but just not displaying properly.
Hello @Robert Lawrence Wilson Jr.
The ordinances for Mattey Hulley • 9HZ9-JBB now display in FamilySearch.
Thank you for bringing this to our attention.