How to release this individual to print temple cards.

I am a Family History Consultant and also a Service Missionary for Family History and have a personal questions. I have been watching an ancestor of mine for about 4 years now. Her name is Lois Eidson, 93NB-YGY, I turned her over to the temple for a sealing ordinance. I noticed that her card was printed by the temple about 4-5 years ago. I know that everything came to halt with COVID, but other that were printed, were completed. I think this is an instance where perhaps the card has been lost etc. I would like her name released so that I can print the card and do her work myself. Out of 1000s of names that I have done, this is the first name that I have ever run across this kind of suspected problem. She comes to mind quite frequently and decided today to act upon it.
Answers
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Thank you for letting us know about this ordinance issue. Your case will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need more information.
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Thank you for your quick response.
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