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Why are we getting pages that say they are already done?

dwalus
dwalus ✭
July 5 in 1950 US Census

We are getting pages that as soon as we start the error code says:

Everything up to this page has been saved. Try again or try refreshing, or go back to Get Involved and run the search again.

Why is this happening? It is wasting a lot of time and is quite frustrating!!!

Can we get this fixed?!!!!

1

Answers

  • Mirevo
    Mirevo ✭✭✭✭
    July 5

    We apology for the inconvenience, the problem has been reported and the solution is on progress .

    0
  • judithmaxfield1
    judithmaxfield1 ✭
    July 5

    I'm glad I'm not the only one having this problem. It is frustrating.

    Judith Maxfield

    jlmomi43@gmail.com

    1
  • Mirevo
    Mirevo ✭✭✭✭
    July 5

    You can also try changing to another browser and or clearing you FamilySearch cookies.https://www.familysearch.org/cookies

    Let us know if it gets better after these suggestions.

    0
  • dwalus
    dwalus ✭
    July 5

    Same browser I always use. And it is happening to other people as well. IT people need to check into this!!

    0
  • KathrynAS
    KathrynAS ✭
    July 6

    I was JUST about to report this problem.


    FYI - it is also happening when trying to index a family that spans more than one page. Pretty much EVERY TIME.

    0
  • AndLinda
    AndLinda mod
    July 6

    @KathrynAS, @dwalus, many issues have been corrected. If you are still experiencing this particular problem, could you please reach out again here and let us know. Engineers are working hard trying to fix everything that has been reported.

    Thank you for your patience!

    0
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