Account Not Authorized

Michelle7,098

Hello!

I'm getting this error:

Account Not Authorized

FamilySearch Family Tree is accessible in Japan only to authorized FamilySearch users. Please contact FamilySearch Support at https://community.familysearch.org/ and provide your username to activate your account.

Any help would be appreciated! Thank you!

-Michelle

DianaHawks

Hi Michelle.

Your account has now been activated to work in Japan. Wait about a half hour for systems to update - and then try logging in

JeremyFox27

Hi

I am having exactly the same problem:

"FamilySearch Family Tree is accessible in Japan only to authorized FamilySearch users. Please contact FamilySearch Support at https://community.familysearch.org/ and provide your username to activate your account."

I would appreciate help with this issue.

Thanks

Jeremy

Kerijy

Hello @JeremyFox27

You now have access to Family Tree from Japan. Please try signing in after 30 minutes from now and you should be good to go.

Any issues - please let us know.

MikeyP1919

Hi, it seems I'm not alone... I'm getting the same message too. Would greatly appreciate any help!

Michael

Kerijy

Hello @MikeyP1919

You now have access to Family Tree from Japan. Please try signing in after 30 minutes from now and you should be good to go.

Any issues - please let us know.

MikeyP1919

Thanks very much!

Hiroshi777

I am having the same issue.

Kerijy

Private message sent to @Hiroshi37

Hiroshi37 - please check your private messages - click on the small envelope located top right of this screen.

kind regards

DenesSzoke

Dear Familysearch Team,

I've been using the site on a daily basis during the recent 2,5 years and today for the first time I saw this message as well.

Account Not Authorized

Family Tree is currently unavailable in your location

Could you please help me?

Thanks in advance!

Denes

Norm Jones

@DenesSzoke

Private message sent.