Anyone else?Every time login it says my password is in correct, always have reset password.
Answers
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Holly
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Not, that I am having, any problems/issues, getting into 'FamilySearch' ...
But ...
That Said ...
As an aside ...
Just thinking out aloud, here ...
▬ Are you using a Computer?
.... and, if so, with a "Key Board"?
▬ Do you have, "Numbers", in your Password?
.... and, if so, are you using the "Numeric Paid", on the "Key Board", to enter numbers?
▬ Is the "Num Lock" Key enabled?
Or,
Whether, a Computer; or, "Mobile" Device ...
Passwords, ARE "Case" specific.
[ ie. Uppercase; and/or, Lowercase; and/or, a combination of BOTH ... ]
You MUST use, the CORRECT "Case", with the particular "Characters" (eg. Letters), in a Password.
And,
What about, "Special" Characters ...
IF, "Special" Characters (if; and, where, allowed), are used, in a Password; THEN, they MUST appear in the correct location in a Password (and, of course, in the same format).
Just my thoughts.
Good Luck
I know, that this certainly may not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective; and, another avenue to pursue.
Brett
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Brett brings up some good tips
as he alludes to it may be important for us who are trying to give suggestions to know whether you are on a computer or a smart phone or other smart device.
you also might consider: maybe you have a key on your keyboard that is only sporadically working
you might try typing in your password just like in a word processor or text editor to ensure that when you type the keys that represent your password - that it is actually taking all the key entries. This is rare but have had this scenario before where a bad key on the keyboard was causing issues.
the most common reason, though, is that your CAPS LOCK may be on - passwords are case sensitive as Brett points out
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