This person's ordinance status is not available. Why? How do I fix it?
My great-great-grandfather's Temple work has not been completed. It shows YELLOW with the following message.
- This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information.
Parlan McFarlane II
K24D-T6H
All temple work shows as NEEDS MORE INFORMATION. I cannot tell what is needed. How would I figure this out?
Answers
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Hi Monica.
Your question/concern will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information. Please check your notifications in Community for requests
Please watch for a red dot to appear next to the small envelope in the upper right corner of your screen which will indicate you have received a message
After your question has received a response/responses, please click on the blue 'Yes' option given below the response to indicate that the question is resolved. If you are not happy with the response or need further assistance, please click 'No'.
Clicking 'Yes' will allow moderators to know you have received an adequate response to your question and that no further action is required.
Thank you for your help with this.
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