Premier Site Link to Ancestry No Longer Works
It used to be that when a patron came to our stake FamilySearch Center, and clicked on the "Ancestry institution" link (on a person's detail page) in FamilySearch, it would go straight to Ancestry without requiring any login. But for some time now, when you click on that "Ancestry institution" link it brings up a page titled "Customer Login" along with the warning message, "The AncestryInstitution.com and Ancestry Classroom.com domains are for institutional access only, not personal accounts." If it's helpful, the url at the top of the browser for that login page is "ancestryinstitution.com/secure/Home/InstitutionLogin?clsrm=False." Do we need to have our site added to some authorization list for Ancestry institutional access?
Thanks for helping with this.
I am not connected with FamilySearch.
There is a procedure set out in a previous Community post which seems to be the current situation.
genbug08. Family History Centers FamilySearch Community 14 October 2021.0
I'll try that next time I'm at the center, maybe tomorrow. Thx!0
I tried that suggestion, but got the same result. I believe I did what the recipe called for, but maybe I missed some important point. I still get the Ancestry login screen that says, "Customer Login." So at this point I'm still not sure whether the AncestryInstitution feature is broken, or if it's operator error.0