Reporting Internal Server Error when trying to Search> Family Tree. 10am EST on Chrome.

System

This discussion was created from comments split from: Internal Server Error.

cos1776_ragk

Reporting Internal Server Error when trying to Search> Family Tree. 10am EST on Chrome.

Yesterday, the Record Search did not work and attaching Sources or Facts to Person pages from Recommended Hints did not work either, so I wonder if it is related.

cos1776_ragk

This is still not resolved. Is anyone else having this problem? It has been going on for over 2 weeks now.

Any recommendations for how to report it or solutions to try?

Thanks.

Julia Szent-Györgyi

Have you tried all of the usual recommendations of clearing your browsing history (cache and cookies), checking for browser updates, and/or trying a different browser? Obviously, other people are not having the same problem, else they'd be clamoring about it in these forums.

cos1776_ragk

I'd overlooked the obvious because my focus had always been elsewhere! All along, this that I had been seeking was already here.

-- Brandon Bays

Guilty as charged ... FS-specific cookies cleared. Issue resolved.

PatriciaNieman2

I've been having the same problem (internal server error) for a couple of weeks and often have to shift to an incognito window. I know I probably need to go into my Chrome settings and get rid of some cookies? All of them? Does this impact my saved passwords? Thanks!